Etihad Airways Cancellation Policy

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Navigating worries with the Etihad Airways Cancellation Policy

Traveling with Etihad Airways is an enchanting journey as it promises a blend of luxury and Arabian hospitality. The airline whisks you away to exotic destinations while guiding a proper upgrade to premium amenities and services. You can always trust Etihad as they have one of the best cancellation clauses to deal with the unpredictable realm of life. Plans can take unexpected turns, however, you are safe with Etihad Cancellation Policy. Explore the nuances of cancellation policies with our guide which offers you effective ways to grab the most out of your refund value.

More About the Cancellation Provision of Etihad Airways

Before analyzing the cancellation policy, let us pause to recognize the exceptional experience that Etihad Airways provides. Being the flag carrier of the United Arab Emirates, the airline has come to represent unmatched comfort, first-rate services, and a dash of style under the blue. The airline guarantees an experience that goes above the norm, whether you choose to travel in First Class, Business, or Economy and feel the luxury. Let’s now examine the cancellation provisions for instant peace.

  • The Etihad cancellation policy is designed to provide passengers with flexibility while giving them a chance to cancel their journey till the date of departure.
  • In the aviation sector, Etihad is one of a few premium airlines offering free cancellation as they acknowledge that life can throw curveballs when least expected.
  • The airline has a tiered cancellation charge structure which is determined by criteria such as fare type, cancellation duration, and cause for cancellation.
  • If Etihad is the one canceling your flight due to weather, technical issues, or other unforeseen circumstances, you’re entitled to a full refund or the option to rebook on a different flight.
  • According to the Etihad Airways Cancellation Policy, if the airline cancels your flight due to unforeseen circumstances, you’re entitled to a full refund regardless of the fare type you hold.
  • In the event of a verified medical emergency, you may be eligible for a waiver of the usual cancellation cost. However, it solely depends on the airline’s provision for your ticket type.

The airline’s commitment to passenger satisfaction is highly praised. They are the ones who will assist you even when circumstances are beyond their control. To extract more information about the Etihad flight cancellation policy, you can speak to our travel experts at +1-800-711-4018 . So, relax and let Etihad handle the uncertainties on behalf of you.

What is the 24-hour Grace Period by Etihad Airways? 

Your golden ticket to freedom is the Etihad 24-hour cancellation policy as it allows you a chance to safeguard your financial resources from cancellation charges. One of the most traveler-friendly features of Etihad cancellation provision is the 24-hour risk-free period.

  • Within the grace window, you can cancel your reservation within 24 hours of booking and receive a full refund even if you hold a non-refundable ticket.
  • The golden period allows you to make changes to your flight date (if you don’t want to cancel your scheduled flight) without incurring any financial penalties which gets you a stress-free escape route.
  • Beyond the initial 24-hour period of risk-free cancellation, the airline will charge you a portion of airfare as Etihad Airlines cancellation fees. The cancellation charges vary depending on the type of ticket and the time of cancellation.
  • In some cases, the airline may charge additional fees along with cancellation fees. To safeguard your refund value, you will need to review the policy before booking a ticket.

How much do Etihad Airways charge as Cancellation fees? 

Making smart choices about the type of ticket you buy can minimize Etihad cancellation fees. The approach gives you the power to choose what works best for you and your travel plans while helping you deal with cancellation charges. Continue with the following to understand the cancellation charges based on fare categories as it gives you more control and financial peace of mind.


  • Economy Saver and Economy Flexible Fare

    • There are cancellation fees for Economy Saver and Economy Flexible Fares.
    • For cancellations made within 96 hours of departure, Etihad charges a price of AED 150 or higher.
    • Within 24 hours of departure, the cancellation fee will be AED 400 or more plus taxes.


  • Business or First Class Fares

    • Choosing Business or First Class guarantees a more luxurious travel experience and shields against substantial cancellation fees.
    • Both classes are exempt from fees within the 7-day window before departure. However, the airline may ask you to pay AED 600 or more if the cancellation is requested within 24 hours of departure.

Ways to save yourself from cancellation charges

  • Investing in travel insurance is akin to securing a safety net for unforeseen events. It saves you when you need to cancel the journey for sudden illness, family emergencies, or any mishaps.
  • Consider booking for Economy Flexible or Business Flex fares. While these may come with a slightly higher upfront cost, the ability to change or cancel your flight without incurring hefty fees can prove to be invaluable in the long run.
  • Etihad allows passengers to switch to a later date or even a different destination for a minimal fee which can be beneficial than making cancellation requests.

How to cancel booked travel with ease?

The airline provides a hassle-free cancellation process through various channels, ensuring that passengers can adjust their plans with ease. You can cancel the journey through the website, mobile app, customer service number, and airport counter.

Online Cancellation

  • Head to the official Etihad Airways website or mobile app.
  • Log in using your credentials.
  • Locate your reservation in the Manage Booking option.
  • Click on the cancellation option.
  • Follow the prompts to initiate the cancellation process.
  • Review the cancellation details and confirm your decision.
  • In the end, the airline will send a confirmation email to the address associated with your account.

Offline Cancellation

  • If you prefer assistance, contact the Etihad Airways customer service team through physical counters or phone number +1-800-711-4018 .
  • Share your booking details with the customer service representative. Inform about your decision to cancel and they will guide you through the process.
  • You may need to bear service charges along with Etihad cancellation fees to complete the cancellation process.
  • Once the cancellation is processed, you will receive a confirmation email on registered IDs.

Notes: Refunds take 7 to 10 days to show up in your account after a cancellation is processed. However, the processing time may vary based on your payment options.


Travel plans may change but with Etihad Airways you are in safe hands. The airline is here to make the cancellation process as seamless as possible for its valued passengers. You can make cancellation requests till the date of departure on all eligible flight routes. However, the airline will ask you to pay required charges such as cancellation fees, taxes, or other charges. To grab more information on cancellation based on your fare category connect with the team at +1-800-711-4018