Volaris Airlines cancellation policy

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Volaris Airlines cancellation policy: A flexible way to cancel your journey

Are you planning to cancel your journey with Volaris Airlines due to any mishaps? No worry as the airline does allow cancellation to eligible bookings. You can cancel your bookings for free, however, the cancellation must be done within the risk-free period. Any booking made after the risk-free period will be charged a penalty. The penalty amount depends on the ticket type. To discover more about the Volaris Airlines cancellation policy be with us and save yourself from paying hefty charges for flight cancellations.

Why does Volaris Airlines offer a cancellation policy on all eligible flights?

Volaris Airlines recognizes that life is unpredictable and circumstances can change in the blink of an eye. The airline has implemented a comprehensive cancellation policy for all eligible flights. Volaris Airlines cancellation policy aims to provide passengers with a safety net while allowing them to navigate unforeseen situations without the added stress of rigid cancellation fees. 

The airline prioritizes customer satisfaction and believes that travel plans should accommodate the twists and turns of life. By offering a cancellation provision on all routes, the airline is creating a positive and flexible travel experience for its passengers. The Volaris cancellation policy covers schedule changes, unexpected events, or a change of heart. The airline believes in empowering its customers with the freedom to adapt their travel plans, fostering a sense of ease and convenience that resonates with the diverse needs of modern travelers. 

Free Cancellation clause

The airline through the Volaris flight cancellation policy aims to be a reliable partner in its passengers’ journeys by supporting them through the uncertainties that may arise along the way. With the Volaris Airlines 24-hour cancellation policy, the airlines allow you a full risk-free period in which cancellation will cost you nuts and you will secure a full refund irrespective of fare types you hold. 

Volaris allows you to cancel without incurring any fees as long as you do so within 24 hours of placing your reservation. The risk-free period lasts 24 hours from the first flight reservation time. The only criteria for free cancellation with Volaris Airlines is to cancel at least one week before departure. 

How much does Volaris impose cancellation charges on eligible bookings?

Nobody likes having unanticipated costs creep up on them, particularly when it comes to travel cancellation fees. As with many airlines, Volaris could impose certain unstated fees on cancellations. If you want to cancel, you may need to pay additional expenses such as processing fees or administrative costs along with Volaris flight cancellation fees.  Always verify the cancellation policy before purchasing your tickets. If you have any questions, please contact us directly at 1-800-201-4576. Our agent will be able to address any inquiries you might have regarding flight cancellation.

  • Depending on the fare types you hold, the airline may ask you to pay up to 70% of airfare as Volaris Airlines cancellation fees. Basic fare holders may need to pay a significant portion of the booking amount as cancellation charges. 
  • For all cancellations requested within 24 hours prior to the scheduled departure, the airline may charge up to 100% of booking fees as cancellation charges. In such scenarios, you do not qualify for a refund on most routes even with refundable tickets. 
  • Passengers traveling with Flexible Fare may not be required to pay cancellation charges for multiple routes till the cancellation is made one week before departure, as per the Volaris Airlines cancellation policy.
  •  Volaris offers a grace period during which you can cancel your flight without incurring additional charges. To gain a refund, make sure you are requesting a cancellation within the risk-free window and plan accordingly.

Consider opting for flexible fare options when booking your flight with Volaris Airlines. While they may cost a bit more upfront, they often come with more lenient cancellation policies. To grab more information, communicate with our travel experts at 1-800-201-4576 and our professionals helping you save money in the long run.

How to cancel the booking with Volaris Airlines?

The friendly face of budget air travel in Mexico and beyond, Volaris is offering multiple ways to cancel your booking. You can request a refund through the website, mobile app, customer service number, or by visiting the nearest center.

Via Website or Mobile App

  • Access the official Volaris website or mobile app. 
  • Log in to your account using your user credentials.
  • Locate the Manage Trips or My Bookings section on the website.
  • Input your booking reference number and the last name associated with the reservation.
  • Look for the option to cancel your flight and click on it.
  • Browse through the Volaris cancellation policy based on your fare types.
  • Select the one that suits your plans.
  • Double-check the Volaris cancellation form.
  • Review any additional charges and confirm cancellation to complete the process.
  • After confirmation, the airline will provide a confirmation email with the updated refund status.

Via Phone Call with Customer Service

  • Dial the Volaris customer service number 1-800-201-4576 and follow the automated prompts to speak to a representative.
  • Provide your booking reference number and other relevant details to the customer service representative.
  • Communicate your cancellation reason and inquire about available refund values based on your itinerary while discussing relevant charges.   
  • Confirm cancellation and make the necessary payment over the phone if required.
  • Once the cancellations are processed, you will receive an updated itinerary via email with a refund tracking link. Save it for future reference. 

Via Airport Counters

  • Head to the Volaris airport counter at the departure or nearest terminal.
  • Present your booking reference number and identification to the Volaris staff at the counter.
  • Communicate the reason behind the cancellation you wish to make and inquire about available alternative options.
  • Make sure that the cancellations are confirmed, discuss any fees, and make payment if there are any additional charges.

Airport assistance may involve longer wait times, so note down the refund number and leave the place with utmost priority. Volaris provides passengers with flexibility and convenience based on their preferences and specific circumstances. So, you are never out of the refund race as the airline promotes free cancellation on all eligible fare types.


Opt for Volaris Airlines with confidence, knowing our Cancellation Policy provides the flexibility to accommodate unforeseen changes in your plans. The Volaris Airlines cancellation policy has got you covered while ensuring peace of mind for your next adventure even if you are in a mishap hurdle. All bookings through authorized centers qualify for cancellation. The best part is you can cancel your journey one day before departure. So, if you can’t make the flight, make a cancellation request immediately to score more refunds and save your resources from cancellation charges.