Westjet Airlines Cancellation Policy

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Find out what you need to do to cancel your flight with WestJet Airlines

Planning trips with WestJet is an adventure but sometimes plans change. Thankfully, WestJet Airlines offers a flexible cancellation policy. You can cancel your flight and receive a refund or exchange your ticket for a later date. In case, you need to cancel your booking in any way, make sure to clear your insights on the WestJet cancellation policy. Let’s explore the cancellation clause and save yourself from paying hefty cancellation charges. 

Discover Cancellation Policy Based on Fare Categories

WestJet Airlines aims to cater to the diverse needs of its passengers by tailoring the cancellation policy to different fare categories. Travelers must be aware of these guidelines to make informed decisions regarding cancellations based on their chosen fare type. The airline offers different fare categories each with its own cancellation rules that provide different levels of flexibility during the cancellation process:

Standard Class Fare

  • Passengers with Standard Class fares are subject to cancellation fees, which vary depending on the time of cancellation.
  • The WestJet Airlines cancellation policy specifies that the airline determines cancellation fees based on factors such as the fare category, route, and the timing of the cancellation.
  • WestJet Airlines strictly prohibits cancellation requests after departure. In such cases, the airline will forfeit the full booking fees as no-show fees.
  • WestJet Airlines offers a 24-hour flexible booking policy that enables travelers to cancel reservations within the first 24 hours of booking without incurring any penalty fees.

Premium Class Fare

  • Travelers with Premium Class tickets enjoy greater flexibility regarding cancellations.
  • WestJet Airlines may exempt passengers with premium fares from cancellation fees under specific conditions.
  • In certain circumstances, the airline might waive cancellation fees even for cancellations requested on the day of departure.
  • Premium fares offer additional benefits such as a full refund in case of cancellation due to the bereavement of an immediate family member or illness.

What is the free cancellation clause by WestJet Airlines?

WestJet Airlines offers free cancellations within 24 hours of booking if the departure is at least one week away. After the risk-free period, cancellation fees apply based on fare category and routes. For details on free cancellations, contact the customer service team as they provide assistance and personalized support for any air travel cancellation inquiries. However, WestJet Airlines 24 hour cancellation policy does not apply to tickets that are booked outside the authorized channels.

How to cancel tickets with WestJet Airlines?

WestJet Airlines recognizes mishaps during travel schedules and to accommodate the passenger requirements, the airline offers convenient options for canceling online and offline tickets. You have the freedom and convenience of managing your booking digitally or the assurance of in-person assistance through WestJet customer service number +1-800-201-4576. The airline ensures a seamless cancellation experience when you request a refund through the discussed method:

Via Online Platforms

Canceling your tickets online with WestJet Airlines provides a hassle-free way to adjust your travel plans from the comfort of your home. Execute the following steps to initiate cancellations through the official website or mobile app:

  • Log in to WestJet’s official website or app.
  • Navigate to Manage Booking to modify reservations.
  • Choose the booking you wish to cancel.
  • Follow prompts to initiate cancellation.
  • Complete the cancellation form if required.
  • Review details before confirming.
  • View the refund details post-cancellation fee deduction.
  • Submit the WestJet Airlines refund request form.
  • At last, save the refund code for future tracking. 

Via Customer Service 

For passengers who prefer assistance from airline staff over the phone, the airline offers offline options for canceling tickets. You will need to execute the following steps to cancel your reservation after determining the WestJet Airlines cancellation policy:

  • Dial the WestJet Airlines customer service number +1-800-201-4576  and follow the IVR to reach an available agent.
  • Inform them of your intention to cancel your ticket by providing your booking reference number and passenger details.
  • Follow the representative’s instructions to complete the cancellation process and in the end, you will receive a confirmation email post-processing.
  • Note down the refund code for tracking purposes. Contact the service team if you have any queries regarding your refund. Keep a copy of the cancellation confirmation for future reference.

Passengers preferring in-person assistance for cancellations can visit WestJet’s airport help desks. Simply approach the dedicated desk, inform the staff of the cancellation, and complete the required forms. The team will handle the process and issue a refund, providing a refund code for future inquiries. Contact the WestJet customer service team for further assistance.

How much does WestJet Airlines charge for canceling a flight after the risk-free period?

WestJet Airlines implements a cancellation fee policy that attracts a certain amount as cancellation fees for ticket cancellations made beyond the initial 24 hours of booking. The charges vary between USD 100 to USD 500 with other applicable taxes.

  • For tickets purchased for flights to or from the USA, the airline provides a waiver of cancellation fees within the initial 24 hours of booking given that the reservation is made at least one week before the flight departure. 
  • For other routes, the cancellation fee is contingent on the fare type purchased. The fare conditions on the ticket can be reviewed by passengers or by contacting the team directly for assistance.
    • If you decide to cancel a refundable fare before your scheduled departure, a fee of USD 250 or more will be applied. 
    • Passengers may face a no-show fee of around 100 percent of booking value.
    • Missing a Standard Saver award flight ticket will cost you a total charge of USD 175 or more as WestJet Airlines cancellation fees. 
    • The charges will vary depending on your flight routes. Domestic flights will attract more portions of booking fees as cancellation charges than international flights. 
    • Passengers are also responsible for the cost of rebooking their flight and any additional fees associated with their booking.


Securing a refund from WestJet Airlines involves several steps, including initiating the cancellation request, providing relevant documentation, and waiting for the reimbursement to be processed. In situations where more than online tools may be needed, reaching out to WestJet Airlines customer service is the next best option. Passengers can expedite the resolution process and receive timely assistance from the airline’s support team. To acquire more information on the WestJet Airlines flight cancellation policy, speak to the travel agent at +1-800-201-4576 and solve your queries quite effectively.